sorry to see you go.
We hope you've enjoyed your stay with us!
Your feedback is always
appreciated, don't hesitate to contact us about your experience with
any problems trying to cancel, contact us at customer support
You may cancel
your membership by selecting the appropriate billing processor:
Please remember to include your site AND member info
so we can look up your acct.
Most Frequently Asked Questions ::
I lost/forgot my username and password!
Answer: You can either look for it yourself at EPOCH
Billing Support or CCBILL
Also you can contact clubcytherea.com
Question: My username and password are correct but I still
Answer: Please contact clubcytherea.com
support so that we can quickly look into this issue for you.
Please provide us with the full name you used upon
signing up, your membership or transaction ID and your username.
How do I cancel my membership?
If you joined clubcytherea.com using EPOCH as the processor, you
can do so very easily and
cancel EPOCH here.
If you joined clubcytherea.com using CCBILL as the processor, you
can do so very easily and
cancel CCBILL here.
How do I watch movies?
Answer: Just simply LEFT click (normal click) on the movie link
and it should play in the movie player your system is configured
When I click on a movie, it skips and hangs while it's playing
Answer: This is what is called 'buffering'. The movie is being played
as it is downloaded and depending on your connection speed, it might
do this until it has completed the download.
The 'watch while you download' video feeds don't work for me
Answer: Please make sure you check a few times because sometimes
the video feeds are down for maintenance or updates. Also, please
keep in mind that we lease the video feeds from other companies
and we have no control over them. If you have consistent problems,
contact our support staff
How do I save movies to my computer?
Answer: Just LEFT click on the movie thumbnail or the link. When
the video consol opens - simply click on the "Click Here To
Download This Clip" - Once you click that link, another screen
will pop up asking you where you want to save this movie file on
your computer. Make sure you remember where you are saving
those movies to on your hard drive so you can find them again later.
A movie I downloaded does not work
Answer: Most of the time, the movie did not finish downloading so
you probably have a partial download. Most of the time this is caused
by timeouts and stalls on your end. It happens from time to time.
You will have to download the movie again. If this keeps happening
regularly, you probably have issues with your ISP.
How come I can only download no more than two movies at the same
Answer: This is a default Windows setting and there is nothing you
can do about it.
I downloaded a movie to my computer and now I cannot find it
Answer: Try saving another movie to your hard drive and pay special
attention to which directory on your hard drive your computer defaults
your saved files to. Just go look in that folder. The other thing
you can do is if you know the name of the movie, you can go to START-SEARCH-FILES
When I click to watch a movie Media Player keeps rejecting my username
Answer: This is caused by a authentication problem in Microsoft.
They have released a patch to address this issue. You can check
all available updates at Windows
How can I join, edit, cut or play around with movie files?
Answer: There are various tools that will allow you to edit movie
files. You can find out more about movie resources at VCD
Help Official Site.
What is the best way to watch movies?
Answer: It really depends on your preferences. But, from our vast
experience, we will tell you that if movies are not playing properly,
it is NOT the movies and more than likely your system or your media
player. We strongly suggest you use Microsoft Internet Explorer
v 5.0 and above and Windows Media Player v7.1 and above. Internet
Explorer v 5.0 and above have a built-in media player that will
play all our movies. Windows Media Player is a wonderful and free
stand-alone movie player that is compatible with all our movies.
You can download either one for free here: